Last Updated: March 2026
1. Commitment to Privacy
Ngqongqoshe Funeral Parlour (referred to as "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy describes how we collect, use, and process your personal information in compliance with the **Protection of Personal Information Act, 4 of 2013 (POPIA)**.
2. Information Officer
In accordance with POPIA, we have appointed an Information Officer to oversee our compliance with data protection laws. You can contact our Information Officer for any privacy-related queries or to exercise your rights:
Information Officer: Mr. S. Khohlakala
Email: privacy@ngqongqoshe.co.za
Physical Address: Fort Beaufort, Eastern Cape, South Africa
Phone: +27 78 211 6000
3. What Personal Information We Collect
We only collect information that is necessary for our business functions and to provide you with burial insurance and funeral services. This includes:
- Identifying Details: Full names, Identity Numbers, Dates of Birth.
- Contact Details: Email addresses, telephone numbers, physical and postal addresses.
- Financial Information: Bank account details for debit orders and claim payouts.
- Special Personal Information: Information relating to health or death, necessary solely for the processing of insurance claims.
- Dependent Information: Names and ID numbers of family members you wish to cover under your policy.
4. Purpose of Collection and Processing
Your personal information is processed for the following purposes:
- To conclude and perform our insurance contract with you.
- To manage your policy and process monthly premium payments.
- To process and settle funeral insurance claims accurately and efficiently.
- To comply with legal and regulatory obligations imposed on us by the Financial Sector Conduct Authority (FSCA) and other bodies.
- To provide you with important notices regarding your policy.
5. Data Sharing and Disclosure
We do not sell your personal information. We only share your data with third parties when necessary for the performance of our services, such as:
- Underwriters or re-insurers (if applicable).
- Banks for processing payments.
- Regulatory bodies (e.g., FSCA, Information Regulator) when required by law.
- Service providers who assist with our administrative functions (subject to confidentiality agreements).
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or insurance record-keeping purposes). Once no longer required, your data is securely destroyed or de-identified.
7. Your Rights as a Data Subject
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction or deletion of inaccurate or outdated information.
- Object to the processing of your personal information in certain circumstances.
- Withdraw your consent at any time (where processing is based on consent).
- Lodge a complaint with the Information Regulator.
8. Downloadable POPI Documents
9. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and analyze site traffic. You will be prompted to consent to our use of cookies when you first visit our site. You can manage your cookie preferences through your browser settings.
9. Information Regulator Details
Should you wish to lodge a complaint regarding our handling of your personal information, you may contact the Information Regulator (South Africa):
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
General enquiries: inforeg@justice.gov.za
