PAIA Manual | Ngqongqoshe Funeral Parlour

Name: Ngqongqoshe Funeral Parlour
Address: 19 Henrietta Street, Fort Beaufort, EC, 5720, ZA
Telephone: +27 78 211 6000

In accordance with Section 51 of the Promotion of Access to Information Act (PAIA), 2 of 2000.

1. Introduction

The Promotion of Access to Information Act (PAIA) gives effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights.

Ngqongqoshe Funeral Parlour is a private body and this manual provides the necessary information for requestors to exercise their rights to information held by us.

2. Contact Details

The Head of the body is responsible for the administration of PAIA requests:

Head of Body: Mr. S. Khohlakala
Email: paia@ngqongqoshe.co.za
Phone: +27 78 211 6000
Physical Address: Fort Beaufort, Eastern Cape, South Africa

3. Access to Information

For more information, visit the Information Regulator website at: https://inforegulator.org.za/

4. Records Available in accordance with Other Legislation

Where applicable, records are kept in accordance with the following legislation:

Financial Advisory and Intermediary Services Act 37 of 2002
Financial Intelligence Centre Act 38 of 2001
Long-term Insurance Act 52 of 1998
Protection of Personal Information Act 4 of 2013
Consumer Protection Act 68 of 2008

5. Description of Records Held

We hold the following categories of records:

Statutory Records: Incorporation documents, registers.
Financial Records: Audited statements, tax records, asset registers.
Client Records: Policy applications, policy schedules, payment history, claim documents.
Personnel Records: Employment contracts, payroll, training records.

6. Request Procedure

To request access to a record, you must:

Complete the prescribed **Form 2** (available for download below).
Submit the form along with the prescribed request fee to the Head of Body.
Provide sufficient detail to enable the Head of Body to identify the record and the requestor.

Access will be granted if the requestor has complied with the procedural requirements and the information is required for the exercise or protection of any right.

7. POPI Act Documents

In compliance with the Protection of Personal Information Act, you may download the following forms:

Download Form 2 (Request for Access) Download Form 3 (Objection/Correction)

Common Questions

Quick answers to help you understand our burial cover and services better.

How do I join Ngqongqoshe Funeral Parlour?

You can join by registering online via our Client Portal, visiting any of our branches, or calling our support line. Registration is simple and only requires your ID and contact details.

What is the waiting period for burial cover?

There is a standard 6-month waiting period for natural death. Accidental death is covered immediately after your first premium payment. Death by suicide has a 12-month waiting period.

When are claims paid out?

All valid claims are issued on Thursday of the week of the burial. We aim to validate documents within 24-48 hours of submission.

Can I add family members to my plan?

Yes, depending on your plan, you can add your spouse, children, parents, and extended family members. Each plan has a specific limit on the number of dependents.

View All FAQs